About us, Our Service and Shop PoliciesWalk in Wardrobe was founded in 1997, and quickly established itself as the South Coasts leading supplier of dresses for day and evening events to Hire and Buy. The demand for a more extensive range of dresses and expansion into bridal wear instigated the move to larger premises in 2005. The new boutique complete with a catwalk is modern and spacious with a glamorous feel. The catwalk is a useful asset for customers to see properly how dresses move and how well they fit, also to show dresses to friends and family. Prior to opening the boutique Katherine, the proprietor, studied fashion and design at Sussex University and gained further experience with top designers John Richmond & Helen Storey. The knowledge gained is now applied in the boutique when serving customers to offer a rewarding shopping experience. Walk in Wardrobe is all about a personal service; we are on hand to offer guidance to find the right dress or outfit to flatter your figure. Tell us about your event and what your likes and dislikes are and we are happy to select suitable dresses for you to try on. For styling advice for your special occasion, please either phone the boutique or send an email with your enquiry and a daytime contact telephone number to info@walk-in-wardrobe.co.uk, and a Stylist will contact you to discuss your needs. Our service. If you purchase a dress we will also diarise it but cannot guarantee that the same dress will not be there if someone has purchased it prior to the event and has not informed us that they will be wearing it. Once a dress has been hired and any damage incurred by a previous wearer, we will reduce the purchase price on that dress. If a customer would prefer to buy a new dress and there is not a new one already in the shop, we will do our best to order a new one for you. Minor alterations Our Shop PolicyOnce you have selected your item/s to Hire or to Buy and have either purchased or signed the Hire Contract, we do not offer refunds or exchanges. We do not accept returns for changing your mind, we only accept a return if there is a manufacturers fault. Ex Hire items and sale items are “sold as seen” so please check that you are happy with your items prior to purchase. Our Hire PolicyAs soon as you have chosen your item/s to hire the Hire charge is payable, each item is individually priced. Then the CONDITIONS OF HIRE contract is filled out and signed by you, (please see below). Payment for the Hire charge is accepted by any debit card such as: maestro/delta/solo/electron or cash The Refundable Damages Deposit Hire item/s are collected on the day you wish to hire them and returned the next day (accept Sundays). For a weekend Hire you may make a request to collect on a Friday and return the items on a Monday. In the case of a bank holiday items are returned the following day. Please speak to a member of staff should you require a longer hire period. This may incur a small additional charge. CONDITIONS OF HIRE Damages WARNING. Do not spray perfume near a dress, only use stainless deodorants. Be careful wearing bracelets and carrying evening bags in case of snagging the fabric. Be very careful wearing stiletto heals if the dress is quite long. Damages in more detail
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