About us, Our Service and PoliciesWalk in Wardrobe was founded in 1997, and quickly established itself as the South Coasts leading supplier of dresses for day and evening events to Hire and Buy. The demand for a more extensive range of dresses and expansion into bridal wear instigated the move to larger premises in 2005. The new boutique complete with a catwalk is modern and spacious with a glamorous feel. The catwalk is a useful asset for customers to see properly how dresses move and how well they fit, also to show dresses to friends and family. Prior to opening the boutique Katherine, the proprietor, studied fashion and design at Sussex University and gained further experience with top designers John Richmond & Helen Storey. The knowledge gained is now applied in the boutique when serving customers to offer a rewarding shopping experience. Walk in Wardrobe is all about "the dress" and the personal service; we are on hand to offer guidance to find the right dress or outfit to flatter your figure. Tell us about your event and what your likes and dislikes are and we are happy to select suitable dresses for you to try on. For styling advice for your special occasion, please either phone the boutique or send an email with your enquiry and a daytime contact telephone number to info@walk-in-wardrobe.co.uk, and a Stylist will contact you to discuss your needs. Our service. Once a dress has been hired, we reduce the purchase price on that dress, so there is always a bargain to be found. Minor alterations Our Shop PolicyOnce you have selected your item/s to Hire or to Buy and have either purchased or signed the Hire Contract, we do not offer refunds or exchanges. We do not accept returns for changing your mind, we only accept a return if there is a manufacturers fault. Ex Hire items and sale items are “sold as seen” so please check that you are happy with your items prior to purchase. Our Hire PolicyAs soon as you have chosen your item/s to hire the Hire charge is payable, each item is individually priced. Then the CONDITIONS OF HIRE contract is filled out and signed by you, (please see below). Payment for the Hire charge is accepted by any debit card such as: maestro/delta/solo/electron or cash The Refundable Damages Deposit Hire item/s are collected on the day you wish to hire them and returned the next day (accept Sundays). For a weekend Hire you may make a request to collect on a Friday and return the items on a Monday. In the case of a bank holiday items are returned the following day. Please speak to a member of staff should you require a longer hire period. This may incur a small additional charge. CONDITIONS OF HIRE Damages WARNING. Do not spray perfume near a dress, only use stainless deodorants. Be careful wearing bracelets and carrying evening bags in case of snagging the fabric. Be very careful wearing stiletto heals if the dress is quite long. Damages in more detail
Buying on line Terms and ConditionsThe purchase of merchandise on line through Walk in Wardrobe, Brighton, is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law. Once you have chosen your dress to buy on line, please ensure that you have chosen the right size by either checking our Dress Size Chart or contacting us on info@walk-in-wardrobe with your measurements and we will check the measurements of your chosen item/s. Once your order has been processed you will receive your parcel by Royal Mail Special Delivery which must be signed for. Please ensure someone will be at the delivery address when your order is due to arrive. Once you have received your order you have 7 working days to decide whether or not to keep the item/s. When first trying on a garment ensure that you are not wearing jewellery that can snag fabrics or makeup that can come off on the garments. Do not spray perfumes on or near the garment. Do not remove any of the labels and keep all packaging safely. This is to prevent any damage should you need to return the item/s. If you wish to return the item/s email us at info@walk-in-wardrobe.co.uk within 7 working days to inform us that you are returning your order within the following 3 days, unworn, undamaged, with tag still attached and in the original packaging to us at Returned Goods, Walk in Wardrobe, 31 Western Road, Hove, East Sussec, BN3 1AF. By Royal Mail Special Delivery. Please obtain a free copy of your \"Proof of Posting Certificate\" from the Post Office. Postal costs are not refundable. Please note our opening times to receive postal deliveries is 10.30am to 5.30pm Monday to Saturday. Returns received outside the above time frame can only be refunded as a \'store credit\' and subject to a quality control check. We will not accept returns for any non-faulty items that have been worn and tags removed. In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. Upon receipt of the returned order, as stated above, you will receive a refund for the item/s purchased. Postal costs are not refundable. For enquiries please email Katherine at info@walk-in-wardrobe.co.uk or telephone 01273 775583 between 10.30am to 5.30pm |